how to dispute ntta charges

Find out the toll facility whose tolls you want to contest and contact the corresponding authority: As Texas allows some out of state toll passes, you will have to contact the concerned authority for contesting their toll violation: TollGuru is a product of MapUp and reflects our mission to serve businesses of all sizes. For some reason, I was charged $3.33 instead of the normal $1.11. Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. The NTTA says it's an issue with the Tx Tag department. Before you call, have all the information ready - move date, original charges, etc. Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. I sent the collections firm a letter disuting the claim and asked for valodation of the . Issues reported will be taken seriously, and all reports will be examined and investigated. Accessing your toll receipts is simple. State law typically requires the hearing to be scheduled within a certain amount of time after your request. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. how to dispute ntta charges. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' Amount of transaction. We may ask you for additional information to complete our research. We research all concerns you bring to our attention. A fair and reasonable fee. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). Carolyn said that didn't happen in her case. Mar 01 2023. the Texas Department of Transportation (TxDOT) 9505510311952217112793 More than $21 dollars NTTA is charging for a six mile stretch. endstream endobj 49 0 obj <>/Metadata 2 0 R/Pages 46 0 R/StructTreeRoot 6 0 R/Type/Catalog>> endobj 50 0 obj <>/MediaBox[0 0 612 792]/Parent 46 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 51 0 obj <>stream Is this your company? , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Contact your credit card issuer. Desired outcome: As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. I also put 60 dollars on my account to have for future trips. Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. In general, the reasons accepted for dispute are: You can dispute the tolls of a Texas tolling agency and Texas toll tag both. The Experian Dispute Center is your source for correcting credit report information that you consider incomplete or inaccurate. Mi cuenta; Carrito; Finalizar compra; Mi cuenta; Carrito; Finalizar compra; Contacto How do I dispute a NTTA charge? After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. I disputed a charge on the website with the dispute option. Get updates on whats happening in North Texas to your inbox. Fact #4 - My current vehicle which I own has a Louisiana license plate. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. Forms typically are made available online or by contacting the appropriate toll agency or board. I paid it in full for $90.93. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. They admitted they never called, or emailed me. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. This will surely increase the credibility of your complaint. I want my credit report clear, and this company held responsible for scamming people. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Labor Day - September 2 & 4 The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. You simply forgot about the purchase. This complaint was posted by a verified customer. Would showing proof that I no longer lived at that address help dispute the balance? Download the appropriate form. Copyright 2023 NBCUniversal Media, LLC. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. Some toll agencies also provide the option of disputing your toll violation using email or fax. NTTA will not accept payment and they continue to add charges. I go to see my son in Texas a couple times a year. Underhandedly right in the middle of the deal, NTTA works a deal with TXDOT, and now the private company who gave a verbal agreement they would not sue, collects the tolls for the next 50 years. Project Communications -@email NTTA sent me a bill in June. Desired outcome: See the project details, companies on the projects, and payment events on Levelset You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. Charge a decent rate. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. If you continue, you agree with our policy statement. Chester, PA 19016. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. As the North Texas Tollway Authority creeps more and more into our lives, drivers continue to have fits over steep fees levied when toll bills arent paid on time. Check the website for the toll road for their contact details. When dealing with the North Texas Tollway Authority over allegations of unpaid tolls it is always wise to have a legal professional on your side. This article was written by Jennifer Mueller, JD. Delivered 8/6/22 @ 10:05 am I want information on how to check for outrageous toll charges in advance of a trip. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. Part 2 Part 2 of 3: Registering Your Dispute Download Article Call the customer service center. I incurred an NTTA toll in mid January, but never received a bill by mail. Provide me a full audit of my account. Do attach relevant documentation(s). A "Contest of Notice" form is included on your violation notice, which you can fill out and return to the agency. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. 3. This company called me and claims I drove through a Toll over 30 months ago and is charging me $49 for a $2 toll they say I skipped. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Sign up for our News Headlines newsletter. We need prior warning before being charged what amounts to extortion for driving a few miles. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Allinahealth.Org Bill Pay & Customer Service, Waste Connections Vancouver, Wa Bill Pay & Customer Service, How to Pay Nashville Electric Service Bill, How To Pay Peopleready Bill & Understanding Your Staffing Companys Bill Rate, Sleepys Credit Card Payment & Customer Service, How to Pay Bowling GreenState University Bill, How To Pay Your Dominion Energy Bill Money Services. And despite months of protests, she. The North Texas Tollway Authority is not a foreign-owned, private . Texas state senators are. Often you have the option of appearing either in person or over the telephone. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. Cancel the bill that I received. X Learn more about accepted electronic tag options. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. Our NTTA ticket attorneys then work toward a resolution of the failure to pay tollway ticket as well as a fair and reasonable restitution agreement to the NTTA. Keep in mind that you're still liable for the violation even if someone else was driving your car. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk Yg$e@iQ*L j7$)f`d?H(6L? As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. wikiHow is where trusted research and expert knowledge come together. This crazy the billing period stated was between 12/25/2022 to Can you believe this. My balance on my account is $40 as of 9/26/22. References. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The signs that show the charges come too late. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. On 1-12 the toll was $40 for the same route. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. Not long after they charge me $600 - when I went to investigate I see the error. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. This will put people out of business. Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. You have four options: (1) Call the Customer Service Center at 1-800-745-3727 (2) Stop by one of the four full service stores in Oklahoma City, Tulsa, Midwest City or Walters (3) Go to one of our Limited Service Facility partners around the state (4) Set up and use an online account through pikepass.com. I am responsible for another persons debt. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. ZipCash is just one of two ways to pay for NTTA toll road use. I come back from vacation and i have collection bills! hb``a``ZT I tried, but when I put in the information, it was NOT under my name. The $35 difference is due to having it go to collections. The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. I didn't mean to but was in it any way, then I got a $29.19 bill in a 3minute time line. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. Fact #3 - I was not in the Dallas area in the month of July. I recently got off the phone with them and was told it was resolved but I HIGHLY doubt it. The Ombudsman will respond in writing regarding the disposition of your concern. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. Fact #2 - I do not own nor have I leased a RAM truck in my life. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I received a letter from a collections agency to the amount of $42.17 - I called NTTA to ask about the charge and they informed me that it was a charge from back in 2015 to the amount of $7 that was unpaid. Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. Exactly right. Our goal is to get you answers and, if possible, solutions and a resolution. You forgot about a recurring payment. In 5 days round trip that is 400 hundreds dollars. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD How to dispute NTTA charges? Box 30945 / Salt Lake City, UT, 84130-0945. . This is on 183. Tollway Access Request (for contractors only) -@email, Government Affairs Contact Thanks to all authors for creating a page that has been read 121,648 times. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. ZipCash customers receive bills monthly and have 25 days to pay the invoice. What is the difference between NTTA and ZipCash? Please call or write us at any time for an update. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Desired outcome: Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. 48 0 obj <> endobj I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. I was not in the state at the time that the toll is coming from, & the have never contacted me. We use cookies to make wikiHow great. This article is intended to help those that are dealing the NTTA violations and/or citations. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. Sign up for our News Headlines newsletter. With about $9 billion in debt secured by future tolls, NTTA confronts a . I received a bill from the NTTA in the amount of $13.93 for tolls on the NTTA and the TEXpress Lanes on July 19, 2022. endstream endobj startxref Desired outcome: By mail: Download the dispute form. The process for each toll company is slightly different, but youll need evidence to support your claim. They say I am responsible for all of the fees even though this was a computer error. I made the trip to Texas from Kansas and back over Labor Day 2022. What do you all think. I also have a valid toll tag and a ZIPCASH account with money in it. As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? I called to explain that vehicle is no longer in my possession or name. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. I was told NTTA would not resolve this with Kansas. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further. Research source Submit a complaint and get your issue resolved. where is the serial number on vera bradley luggage. Can you go to jail for not paying tolls in Texas? A written Notice of Dispute is required to be sent within 30 days of initial notification. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. ComplaintsBoard.com is a leading complaint resolution website on the Internet. By phone: (800) 916-8800. Edit Toll dispute. You need the following information to dispute a transaction: Date of transaction. %PDF-1.5 % However, not paying tolls means you can get charged with a criminal misdemeanor. A fair and reasonable fee. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . By using our site, you agree to our. I have a picture as proof, Desired outcome: EspressoOrElse 1 yr. ago I was just on the phone with their customer service this week. Reimburse me for the Kansas charges. By email: @email I sold a vehicle in March of 2022 to a resident of N Texas. And now I have a $40 balance. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. 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