In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf How long are my friends seats placed on hold? Make sure the backlight on your phone is set nice and bright. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. What if I need accessible seating? Full Ticketek Refundable terms and conditions of sale can be viewed here. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. My address has changed. Group discounts may be offered but do not apply to all events. I ordered a lanyard with my ticket purchase, when will this arrive? Are Refundable tickets offered on Gift Voucher sales? Sign In is displayed at the top of the 'My Events' section. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. You are responsible for knowing the contact details of all attendees in your group. Write a review Ask a question. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Can event notifications and location services be turned off from the Ticketek app? You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Why can my friends (invitees) only purchase the held tickets one at a time? Visit the Ticketek Groups page for more information. More information relating to mobile ticketing will be communicated in the lead up to the season. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. to then often have to go to their desk at the venue to follow up the issues. Postponed and Cancelled Events. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. The mobile number provided will be sent your mobile ticket/s 8. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Their customer service to follow up and right the problems is poor. No, refundable tickets can only be selected during the original purchase. 13+ - Adult Ticket. details of the event including: name, date, time and venue. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Is there anything special I need to do when I get to the venue to scan my mobile? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Version 5.22 B82 R0 Your region is identified by your IP address. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. We also regularly monitor our ticketing system for suspicious transactions. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. What if I enter my Voucher ID incorrectly online? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Staff are amazing under the circumstances," a third said. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Choose the best delivery option that suits you. There are over 20 circumstances you may request a refund. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. How do I find my tickets once they are in Passbook? Are there any events I can't use my Ticketek Gift Voucher for? You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. The email account that the message has been sent to is full. Concession and junior barcodes will show up as such. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Change My Location Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Ticketek Gift Vouchers look just like a regular Ticketek ticket. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. All rights reserved. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Your barcode to access tickets is generated upon your renewal. . to collect tickets. They must present the relevant concession documentation at point of purchase and upon entry to the ground. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Select an event category type from the Genre drop-down menu and click 'GO'. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. What are the different types of Ticketek Gift Vouchers? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. This is just another way of conveniently storing and viewing your mobile tickets. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Some events have more than one price type. Don't worry! You can purchase and reserve tickets in any combination up to the ticket limit for the event. How do I gain entry to the venue using Passbook? Can I request a refund if I change my mind about attending the event? This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Am I able to 'top up' my Ticketek Voucher with more credit? Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Many businesses act as Ticketek Agencies throughout the country. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Concession and Children's ticket entitlements vary from event to event. Once you have selected your ticket(s), there is a time limit of. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Please note there maybe no replacement for General Admission tickets. My Ticketek Ticket Delivery. What if a show is cancelled or postponed? How do I find out the expiry date of my Ticketek Gift Voucher? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. % As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. How do I purchase a Ticketek Gift Voucher? To purchase more than one set of tickets to multiple events, click on the. I've been invited to purchase held seats by my friend, how many seats can I purchase? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You will get an error message if you enter the Voucher ID incorrectly. For more detailed instructions on reserving a seat, please see our help page here. endobj To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. How will I know when my content is personalised? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. This is so we can show you upcoming events in your vicinity. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. How can I find AFL Membership on a match day? endobj If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Can I buy tickets if I am based overseas? All members will have access to buy at the same time. How do I add my mobile tickets to the Ticket Wallet? There are so many people queued up outside the MCG, waiting to get in. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Sign In Join today Please note: AFL House is currently closed to the public. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Enter the required information in the fields provided. Can I request a refund if I accidentally selected the Refundable tickets option? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. No, you can continue to use your mobile ticket. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Check your billing and account details. What are the terms of General Admission (GA)? 2 0 obj Safe, Fast and Verified Ticketek recommends that you select Registered Mail for these events where available. Venue/City Box Office - collect tickets when you arrive in New Zealand. No, Ticketek Gift Vouchers are not reloadable. 4 0 obj To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. My Ticketek Gift Voucher has no Voucher ID? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. This means that for each event, tickets become available in order of best seating according to the promoter. Can I delete the details of my saved credit or debit card? Print this PDF as this will be your access to the event. Tap the trash can at the top right of the event pass to shred the event pass. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm You can find information on how to access your Mobile Membership through the AFL Live App here. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. They will be assigned the next two seats along (next to Invitee A). Are Refundable tickets available through Ticketek Marketplace? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. No, the credit card pre-fill feature simply gives you the option to save your card details. Please ask your friend to check their junk mail. Invitee A changes their mind and does not proceed with their purchase. 3- 12 - Junior Ticket. I would still like my tickets mailed to me at my overseas address, is this possible? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. How do I add my mobile tickets to my Ticket Wallet? ezyTicket - your ticket is emailed to you in PDF format. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? If you have purchased concession tickets, you are also required to present a valid concession card. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. I am traveling the country and have a New Zealand address but my billing address is overseas. You can access specific privacy information for Friend Spotter . Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Do I have to save my credit or debit card details? How do I request a refund if I have purchased Refundable tickets? What is my online AFL Membership account? These tickets are released when not required by the promoter and generally given to us to sell to the public. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. Replacement cards cost $10. chevron_left. If this does not answer your queries, our friendly team will be happy to assist. Refunds must be requested no more than 60 days after the event date. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). If you purchased online or through our call centre please contact Customer Service for further assistance. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Some pages may contain a virtual tour and a seating map for that venue. Can I use text or download images, photos and videos from the site? Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Will I be notified of event / gate changes? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. For security purposes, you must still enter your password when purchasing or updating your account details. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Have more questions about Ticketek Gift Vouchers? Tickets will not be issued to persons other than the credit/debit card holder. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Please be aware your membership number will never change throughout your years of membership. All rights reserved. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. We will be in contact with you within two business days of receipt of this information. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. stream If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue.
Brittany Davis Missing Update,
Pacify Multiplayer How Many Players,
How To Install Idevice Panic Log Analyzer,
How To Keep Pasta Warm In A Roaster Oven,
University Of West London,
Articles W