However, from the date selection to the purchase the date was changed. They sold me 2 non-existing tickets and even admitted it by email. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. They bought tickets with promise of money back if the event does not occur. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. This is an essential cookie for the website live chat box to function properly. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. So I would like a refund for the pass that was never sent to me. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Hopefully the credit card company will stand up for me. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Now I'm done with them. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. They said there was nothing else that they could do. If these are not available, you will likely get a full refund. We're not refunding money at this point,'" Cormier said. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? They told me their tech would review it. Hi Joan. I purchased tickets at the very last minute and got amazing seats. I purchased tickets to the Olympic gymnastics trials in January 2020. Their poor customer service folks! A total ripoff! Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Email is another option for requesting a refund. "We were only allowed 120 percent credit toward future concerts, not refunds.". In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. i have attached the information from the venue. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. On March 7th, StubHub emailed Marrali a copt of its refund policy. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". View Ticketmaster Refund Policy. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Should have checked this site first. We appreciate your patience. Is there any way I can confirm that my Stubhub QR codes are still good? The credits are valid through the end of 2022. I hope we can get refunded. The suit explains how StubHub has changed its. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. OK, I think this show has been rescheduled to September 7, 2022. I'm not paying $176 when stub hub messed up my order. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. I want a full refund as we lost jobs and need that money. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. "These consumers made a deal with StubHub," he said. I don't have "proof" because stub hub transferred these tickets and took my access away from them. I went to Barclays Center for the Chris Brown Party Tour yesterday. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. FRAUDULENT COMPANY!!!! I just hope I get my money refunded. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. "The return of live events, the input of customers, partners, and regulators, and the . Been on the phone for hours wasted my whole day. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Called for a refund and they won't give me one and the manager hung up on me. Im sensing a nice class action lawsuit coming your way. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. (Not to be confused with a free alcohol section which would have been great). Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. I simply do not understand how this can happen. Is there any way to find out if its still being processed at all? It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Highly dussapointed. Never use stubhub again. I would like to receive a refund. Now they are saying they will give us a coupon for events canceled. Wrong seats. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. The refund will typically process within 5 to 8 business days. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . She said to late sorry. If there is any changes to that, all affected buyers will be notified via email. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. I will be putting a hold on my credit card for the tickets and they can fight me. NEVER again! I was told at the door stub hub does this frequently. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. At this point, this transaction constitutes fraud. follow the steps below. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. the issue is on her radar and anyone affected should file a complaint with her office. It means they ripped me off, I guess. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I wish I found this website earlier. Worst Ever. StubHub has the final decision on whether or not you will receive a refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Outside of the US and Canada, fans are defaulted to a refund. Thank you f***ers! Make the best possible case for yourself. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. If you call Stubhub they insult you and treat you like crap. Never Will I Buy From Stub Hub Again. 01-30-2021 01:41 PM. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. They said outta luck. As your event is postponed you are in limbo. It's my money, why are they holding it?!!!! Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Fans outside of North America are defaulted to a refund. I have explained this to them and basically they don't give a crap. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. These cookies track visitors across websites and collect information to provide customized ads. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub will contact you as soon as possible. This website uses cookies to improve your experience while you navigate through the website. However you may visit Settings to provide a controlled consent. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. You will enter your community username and new password and done! Too many other competitors out there doing it differently. I should be given a refund! I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. I don't even have an account, never purchased tickets but some thief stole my card info. If these are not available, you will likely get a full refund. StubHub stopped guaranteeing cash refunds. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? I have been attempting to contact you several times regarding ticket order #553613638. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. That's literally the only way you can get your money back from these thieves. Your email address will not be published. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The buyer gets refunded fine, but why I am being charged their refund? I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? StubHub Refund Ticket by Phone. Include the reason for the refund and any supporting documentation. To Stubhub.com and surprisingly they were already on sale. I do not want someone to buy my tickets without the same disclosure available. They could not refund me nor give me the seats I wanted. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? i am not interested in a credit that expires so therefore am requesting my full refund. Major League baseball canceled the game and StubHub changed its policy. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! i have attached the information from the venue. How Can I Request a Refund for a StubHub Ticket? Bought tickets, they had an issue with the address during shipping and returned my tickets. It . This cookie is set by GDPR Cookie Consent plugin. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Olivia Perreault. They only let a few more people in until they actually closed all the doors. Others were postponed. How do I get my money back? I will never use stubhub again. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482.
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